Better support, one ticket at a time
Practical guides on customer support, help desks and email-to-ticket workflows, from the team building TickOS.
Customer Support Email Templates: 25 Replies You Can Copy
25 customer support email templates you can copy and adapt: acknowledgements, refunds, bugs, outages, angry customers, follow-ups and closing replies, plus tips to keep them human.
Oct 17, 2026 · 10 min read
Customer Support Metrics That Matter: FRT, Resolution Time, CSAT
The 8 customer support metrics worth tracking, how to calculate first response time, resolution time and CSAT, why the median beats the average, and how to improve each one.
Oct 17, 2026 · 7 min read
How to Turn Emails Into Support Tickets Automatically
A step-by-step guide to converting support emails into tickets: forwarding from Gmail, Google Workspace or Microsoft 365, threading replies and avoiding the mistakes that break it.
Oct 17, 2026 · 7 min read
6 Resend Alternatives for Transactional Email (With Real Pricing)
Compare 6 Resend alternatives for transactional email: Postmark, SendGrid, Mailgun, Amazon SES, Mailtrap and TickOS, with real 2026 prices, free plans and the cost of 50,000 emails a month.
Oct 17, 2026 · 7 min read
Shared Inbox vs Ticketing System: When to Switch (2026)
Shared inbox or ticketing system? Compare ownership, tracking, metrics and cost, learn the 7 signs you've outgrown a shared inbox and how to switch without disrupting customers.
Oct 17, 2026 · 6 min read
Why Your Support Emails Go to Spam (SPF, DKIM, DMARC Explained)
Support replies and password resets landing in spam? Learn what SPF, DKIM and DMARC do, how to set them up, the Gmail, Yahoo and Outlook sender rules, and how to check your emails pass.
Oct 17, 2026 · 7 min read
How to Build a Support Ticket API Integration (with Code)
A practical guide to integrating a support ticket API: create tickets from your app, add replies and internal notes, sync tickets, receive webhooks with signature verification and handle rate limits.
Oct 17, 2026 · 6 min read
What Is a Ticketing System? A Plain-English Guide
What a ticketing system is, how a support ticket works from first email to resolution, the features that matter and how to tell if your team needs one, explained in plain English.
Oct 17, 2026 · 6 min read
7 Zendesk Alternatives for Small Teams (With Real Pricing)
Zendesk too expensive or too complex for a small team? Compare 7 Zendesk alternatives with real 2026 prices, what each one does best and what a 5-person team actually pays.
Oct 17, 2026 · 7 min read
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