Email Support Made Simple
for Growing Teams
Receive, respond, broadcast, and track — everything your team needs to handle email support.
Everything You Need
Email, Forms & API Hub
Create tickets from emails, forms, or API calls. All sources unified in one inbox.
Real-time Updates
Instant notifications via WebSockets. No polling needed.
Custom Domains
Use your own domain for professional support emails.
Webhooks
Real-time event notifications to any endpoint.
AI Analysis
Automatic email analysis with summaries and intent detection.
Slack Integration
Manage tickets directly from Slack.
Contacts API
Full contact management API. Group contacts, track interactions, and segment audiences.
Automate Your Ticket Workflow
Let AI handle the repetitive parts of ticket management. Our AI agent processes incoming tickets, applies your rules, and takes action so your team can focus on what matters most.
Auto-archive resolved tickets
Automatically archive tickets that have been resolved for a set period
Smart auto-reply
AI generates contextual responses based on ticket content and your instructions
Assign tickets by rules
Route tickets to team members based on custom criteria
Close stale tickets
Automatically close tickets pending customer response after configurable days
Payment integration not working
Customer reported payment integration issue. Assigned to Kristian as per routing rules. Changed status to Review for immediate attention.
What's New This Month
Reach Your Audience at Scale
Send beautifully crafted mass emails to your contact groups. Whether it's product updates, newsletters, or announcements, reach thousands of recipients with a single broadcast.
Rich text editor
Block-based editor with headings, lists, images, and columns
Contact group targeting
Send to specific segments of your contact list
Delivery tracking
Monitor delivery, opens, and engagement in real-time
Schedule or send now
Queue broadcasts for later or send immediately
Reply Faster with Templates
Stop typing the same responses over and over. Create reusable templates with dynamic variables and let your team respond to common questions in seconds, not minutes.
Reusable response templates
Create pre-built replies for common questions and save hours every week
Dynamic variables
Auto-fill customer name, ticket ID, and other fields into your templates
Organize by category
Group templates by topic so your team finds the right response instantly
One-click insert
Apply any template directly from the ticket reply editor with a single click
Hi {{customer_name}}, thanks for reaching out! We've received your request and our team will get back to you shortly...
Hi {{customer_name}}, you can reset your password by clicking the link below. This link expires in 24 hours...
Hi {{customer_name}}, your ticket #{{ticket_id}} has been resolved. If you need further help, just reply to this email...
When a ticket is created
Subject contains "urgent"
Set priority to High
Assign to Support Lead
248
Enrolled
245
Completed
98.8%
Success
Automate Repetitive Tasks
Build powerful workflows that run automatically when tickets match your criteria. Set triggers, define conditions, and chain actions to eliminate manual work and speed up your support process.
Event-driven triggers
Run automations when a ticket is created, updated, or when a customer replies
Conditional logic
Apply conditions based on ticket status, priority, tags, or custom fields
Multi-step actions
Chain multiple actions like assign, tag, reply, and notify in a single automation
Enrollment tracking
Monitor which tickets enter each automation and track completion rates
Simple API, Powerful Results
Create tickets from anywhere with a single HTTP request. Our REST API is designed to be intuitive, well-documented, and easy to integrate into any application or workflow.
RESTful endpoints for all operations
Create, update, and manage tickets with standard HTTP methods
Webhook support for real-time updates
Get notified instantly when tickets are created, updated, or closed
SDKs for popular languages
JavaScript, Python, Go, and more coming soon
Comprehensive documentation
Interactive API reference with code examples in every language
curl -X POST https://api.tickos.dev/v1/tickets \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '
{
"inbox_id": "support@customer.tickos.dev",
"subject": "Payment integration help needed",
"from": "user@company.com",
"content": "Need assistance setting up...",
"priority": "high",
"tags": ["billing", "integration"]
}
'{
"id": "tkt_1a2b3c4d5e6f",
"status": "open",
"created_at": "2025-10-26T14:30:00Z",
"inbox_id": "inb_xyz789",
"url": "https://app.tickos.dev/tickets/tkt_..."
}curl -X POST https://api.tickos.dev/v1/emails \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '
{
"from": "no-reply@yourdomain.com",
"from_name": "Your Company",
"to": ["customer@example.com"],
"subject": "Your order has been shipped",
"html": "<h1>Order Shipped</h1><p>Track: #12345</p>"
}
'{
"id": "eml_9x8y7z6w5v4u",
"status": "sent",
"message_id": "<abc123@tickos.dev>",
"sent_at": "2025-10-26T14:30:00Z"
}Send Transactional Emails
Leverage our infrastructure to send transactional emails to your customers. Configure your outbound domains easily and start sending in minutes.
Verified domain configuration
Send from your own domain with SPF, DKIM, and DMARC setup
High deliverability rates
Built on AWS SES with dedicated IPs and reputation monitoring
Template support & variables
Use HTML templates with dynamic variables for personalized emails
Delivery tracking & analytics
Monitor opens, clicks, bounces, and complaints in real-time
Works with your favorite tools
Connect TickOS with the tools your team already uses
Manage Tickets Directly from Slack
Transform your Slack workspace into a powerful support hub. Handle customer tickets, collaborate with your team, and respond faster—all without leaving Slack.
Direct Integration
Connect your inbox to Slack channels instantly. New tickets appear as threaded conversations, keeping everything organized and accessible.
Simple Configuration
Set up in minutes with our intuitive OAuth flow. No complex configurations or technical expertise required—just click, authorize, and go.
Reply Approval System
Control what gets sent to customers. Review and approve messages before they go out, ensuring quality and consistency in every response.
Status & Assignment Management
Change ticket status, assign team members, and update priorities directly from Slack. Keep your workflow smooth without switching apps.
Request Slack Access for TickOS
Sign in to the platform, create your workspaces, and send us the workspace ID to hello@tickos.dev to enable access to the Slack beta integration.
Request Beta AccessPlans that scale with your business
Start free and upgrade as you grow. All plans include our core features.
Free
Perfect for testing and small projects
LoginStarter
For growing teams and businesses
Start Free TrialPro
For professional teams at scale
Start Free TrialEnterprise
For large organizations with custom needs
Contact SalesHave questions? Contact our sales team
Frequently Asked Questions
Everything you need to know about TickOS
Still have questions?
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